You may return the product shipped within 14 calendar days from the day that your order is available for receipt, and request a replacement in another size or another product. The customer is charged with return and replacement delivery fees, as well as bank transfer fees, in case of transfer to a different bank. In case you wish to receive a refund, you will be charged with the bank fees. The deposit will be made within 10 working days after we receive the product and make all quality checks. In case of faulty or incorrect item, bstudio.gr is charged with the delivery fees.
GREECE – CYPRUS
You may return the product shipped within 14 calendar days from the day that your order is available for receipt at your local GenikiTaxidromiki courier store, and request a replacement in another size or another product. The return procedure is very simple. First, you need to fill in the return form that you will find along with the products you receive, and include it back in the package. Don’t forget to include the receipt note as well. You can contact your local GenikiTaxudromiki store and make your return with charge to recipient, or ask them to pick the items from your address. You will be asked to pay the return fee to the GenikiTaxudromiki courier representative when you receive the replacement order, which will be processed after we have received and completed the quality check to the returned items from your initial order. In case you wish to receive a refund, you can fill in the desired bank, name of the holder and bank account number on the return form. Please note that it will take up to 10 working days for the refund to appear back in your account. In case of transfer to a different bank, the sender is charged with the transfer fees. The return fee will be deducted from the total amount of your return. Please note that the return fee is valid only in the case that you choose to make your return via GenikiTaxudromiki courier. You may also make your return via any other courier service, taking into consideration that different charges and terms may apply. In case of faulty or incorrect item, Bstudio.gr is charged with the delivery fees.
NECESSARY CONDITIONS FOR EXERCISING THE RIGHT OF RETURN / REPLACEMENT
- Products must be returned within 14 calendar days from the day that your order is available for receipt. Returned products will not be accepted once the time limit has expired.
- Products must be returned in an excellent condition, and the receipt note must be included in the package. Returned products that seem worn, stained and/or damaged will not be accepted.
- – Swimwear and lingerie which are being returned without a hygienic liner and/or in a damaged package will not be accepted. Earring sare non-returnable, for health reasons.
- Until returned products have been received, customers should take any necessary measures to ensure they are returned in an excellent condition.