Customer Care

PERSONALIZED CUSTOMER SERVICE

As a luxury fashion retailer, providing you with a perfect shopping experience is incredibly important to us. It is our very personal approach to customer service, which sets us apart from other online shopping experiences.

On the following pages you will find all of the information you need while you shop.

PERSONAL SHOPPING EXPERIENCE

Contact our team of fashion experts who are happy to make all your wardrobe wishes become reality.

Whether you’re looking for help planning the perfect outfit for an upcoming event, advice on how to style the latest trends, a complete new-season refresh or help with picking the perfect gift – our personal shopping team is happy to assist you.

WHAT WE OFFER OUR CUSTOMER
Our exceptional approach to selecting the most exquisite fashion pieces and accessories from each collection just for you, and our excellent customer service is what makes Bstudio.com unique.

Use – Operation
The company as well as the user client agree and accepted for proper and merchantable operation of e-shop website. User page undertakes not ever used and in no case e-shop website to send e-mail, or publish, or otherwise make public content that is libelous, harmful, obscene, vulgar, obscene, offensive, threatening, violate the privacy of another in any way or is racial, racial or ethnic discrimination, or may cause harm to minors.
The company reserves the right to change product prices at any time without notice.
Any misprint or omission or technicalfailure, will be corrected by the company without any obligation on its part.

Privacy
The collection of personal data is necessary to be able to execute the customer order. These figures relate to: name, address, phone and email address. The company will not distribute in any way personal data of the customer, as well as information on trade, without his consent, to third parties. The customer’s data are kept by the company only as long as a registered member and deleted once deleted user or complete the transaction.

Copyright
All website content including images, graphics, photographs, texts, services and products are the intellectual property of Bstudio, protected by the relevant provisions of Greek law, European law and international conventions.
Prohibited any copying, analog / digitalrecording and mechanical reproduction, distribution, transmission, downloading, processing, resale, create derivative works, or misleading the public about the actual content provider ‘s website.
Any reproduction, republication, uploading, posting, or transmission or any other use of the Content in any way or means for commercial or other purposes is permitted only with prior written permission ofBstudio or any other legitimate holder of those copyrights.
Names, images, logos and distinctive features representing Bstudio and / or the online store, the products or services are proprietary marks and trademarks, are protected by Greek, European and international trademark laws, and industrial and intellectual property and unfair competition.
In any case, the appearance and report them to the website bstudio.gr should in no way be construed as a transfer or license or right to use them.


RETURNS

Terms of Use
The customer is required to read the terms of use before registering at Bstudio.gr online store. The customer is deemed to have unconditionally accepted the terms of use as these are in effect in any case make use of the shop bstudio.gr services. To online store reserves the right to amend or renew the following conditions at any time without prior notice. Any changes automatically apply to the posting on this page.
Electronic bstudio.gr store has its own pricing, payment terms, availability and delivery of products.

Payment Methods
A ) Credit card
B ) Paypal

Shipping Methods – Delivery Time
A) By Dhl courier debiting the customer, for countries outside Greece .

Shipment of products is 1-2 business days, subject to availability. Upon checkout, the customer immediately informed informed of the delivery. Products that are not readily available, the construction time is 7 working days.
The company is not liable for any delays due to force majeure.

Shipping costs will charge customer. No Refunds

If the clothes are not a suitable fit or if you simply do not like them, you have up to 14 days to return them to us. All we ask is that you send them back in the unused condition that you received them and in their original box, including a notice that clearly states your personal information and request. Pack up the clothes carefully in their original box and a secure outer wrapper and send them back clearly addressed to:

INTERNATIONAL ORDERS
You may return the product shipped within 14 calendar days from the day that your order is available for receipt, and request a replacement in another size or another product.

The customer is charged with return and replacement delivery fees, as well as bank transfer fees, in case of transfer to a different bank.

In case you wish to receive a refund, you will be charged with the bank fees. The deposit will be made within 7 working days after we receive the product and make all quality checks.

In case of faulty or incorrect item, Bstudio.gr is charged with the delivery fees.

GREECE – CYPRUS
You may return the product shipped within 14 calendar days from the day that your order is available for receipt at your local SPEEDEX courier store, and request a replacement in another size or another product.

Bstudio.gr has arranged a special offer for you via SPEEDEX courier service, with a return fee of 4€.

The return procedure is very simple.

First, you need to fill in the return form that you will find along with the products you receive, and include it back in the package. Don’t forget to include the receipt note as well.

You can contact your local SPEEDEX store and make your return with charge to recipient, or ask them to pick the items from your address.

You will be asked to pay the 4€ return fee to the SPEEDEX courier representative when you receive the replacement order, which will be processed after we have received and completed the quality check to the returned items from your initial order.

In case you wish to receive a refund, you can fill in the desired bank, name of the holder and bank account number on the return form. Please note that it will take up to 7 working days for the refund to appear back in your account.

Ιn case of transfer to a different bank, the sender is charged with the transfer fees.

For refunds under 10€, the transfer can only take place via EuroBank. In any other case, you will be credited the remaining amount for your next order.

The 4€ return fee will be deducted from the total amount of your return.

Please note that the 4€ return fee is valid only in the case that you choose to make your return via SPEEDEX courier. You may also make your return via any other courier service, taking into consideration that different charges and terms may apply.

In case of faulty or incorrect item, Bstudio.gr is charged with the delivery fees.

Return Address

The return address is Loukianou 25, 10675 Athens Greece

Necessary conditions for exercising the right of return / replacement

Products must be returned within 14 calendar days from the day that your order is available for receipt. Returned products will not be accepted once the time limit has expired.

Products must be returned in an excellent condition, and the receipt note must be included in the package. Returned products that seem worn, stained and/or damaged will not be accepted.

Swimwear and lingerie which are being returned without a hygienic liner and/or in a damaged package will not be accepted. Earrings are non-returnable, for health reasons.

Until returned products have been received, customers should take any necessary measures to ensure they are returned in an excellent condition.


FAQ

HOW CAN I ORDER?
Placing your order at Bstudio.gr is easy.

You can browse through our products, by choosing category on the e-shop menu, in order to find what you want. You can also type some relative keywords in the search bar at the top right of the page.

When you discover a product that you wish to buy, you can choose the desired size and click on “Add to Card” button. You can continue shopping until your cart is complete.

Check the products in your Cart by clicking on “Cart” at the top right of the page. You can delete products from your card, change quantity and size.

When you are ready to make your order, click on “Proceed to Checkout”. You can choose to pay with cash on delivery (available only for Greece), credit card, PayPal or bank transfer.

HOW CAN I PAY?

You can use any of the payment types listed below:

  • Cash on delivery (available only for Greece)
  • Credit card (Visa / MasterCard)
  • PayPal
  • Bank Transfer (Eurobank)

IS VAT INCLUDED IN PRODUCT PRICES?
All product prices that you see are VAT inclusive.

WHAT ARE THE SHIPPING FEES?
For orders within Greece, shipping is FREE regardless of volume and weight.

For orders within Cyprus, the shipping cost is 10€. For orders over 140€, shipping is FREE, regardless of volume and weight.

For all other countries, the shipping cost is 11€, regardless of volume and weight.

WHAT IS THE DELIVERY TIME?
All orders are processed within the day and delivered to the courier service the next working day, as long as the order is placed before 13:00 GMT+2.

Orders within the Attica region are shipped by SPEEDEX courier service and delivered to you within 1-2 working days. Orders in the rest of Greece are shipped by SPEEDEX courier service and delivered to you within 2-3 working days (excluding inaccessible areas, where delivery might take up to 3-5 days).

Orders in Cyprus are shipped by SPEEDEX courier service and delivered within 3-5 working days.

Please note that you will receive an e-mail and SMS with your tracking number.

Orders in the rest of Europe are delivered within 3-5 working days, while orders in all other countries are delivered within 6-11 working days.

In case of delay, please contact us via e-mail at [email protected]

(we will respond immediately, in working days and hours).

HOW CAN I MAKE A RETURN?
INTERNATIONAL ORDERS

You may return the product shipped within 14 calendar days from the day that your order is available for receipt, and request a replacement in another size or another product.

The customer is charged with return and replacement delivery fees, as well as bank transfer fees, in case of transfer to a different bank.

In case you wish to receive a refund, you will be charged with the bank fees. The deposit will be made within 7 working days after we receive the product and make all quality checks.

In case of faulty or incorrect item, Bstudio.gr is charged with the delivery fees.

GREECE – CYPRUS

You may return the product shipped within 14 calendar days from the day that your order is available for receipt at your local SPEEDEX courier store, and request a replacement in another size or another product.

Bstudio.gr has arranged a special offer for you via SPEEDEX courier service, with a return fee of 4€.

The return procedure is very simple.

First, you need to fill in the return form that you will find along with the products you receive, and include it back in the package. Don’t forget to include the receipt note as well.

You can contact your local SPEEDEX store and make your return with charge to recipient, or ask them to pick the items from your address.

You will be asked to pay the 4€ return fee to the SPEEDEX courier representative when you receive the replacement order, which will be processed after we have received and completed the quality check to the returned items from your initial order.

In case you wish to receive a refund, you can fill in the desired bank, name of the holder and bank account number on the return form. Please note that it will take up to 7 working days for the refund to appear back in your account.

In case of transfer to a different bank, the sender is charged with the transfer fees.

For refunds under 10€, the transfer can only take place via EuroBank. In any other case, you will be credited the remaining amount for your next order.

The 4€ return fee will be deducted from the total amount of your return.

Please note that the 4€ return fee is valid only in the case that you choose to make your return via SPEEDEX courier. You may also make your return via any other courier service, taking into consideration that different charges and terms may apply.

In case of faulty or incorrect item, Bstudio.gr is charged with the delivery fees.

The return address is Loukianou 25, 10675 Athens Greece

Products must be returned within 14 calendar days from the day that your order is available for receipt. Returned products will not be accepted once the time limit has expired.

Products must be returned in an excellent condition, and the receipt note must be included in the package. Returned products that seem worn, stained and/or damaged will not be accepted.

Swimwear and lingerie which are being returned without a hygienic liner and/or in a damaged package will not be accepted. Earrings are non-returnable, for health reasons.

Until returned products have been received, customers should take any necessary measures to ensure they are returned in an excellent condition.

CAN I CANCEL MY ORDER?
It is possible to cancel your order in the following cases.

a) Before order shipment: You can cancel your order within 30 minutes after you have placed it, by sending us an email at

Please note that we are doing our best to ensure that all customers receive their order as soon as possible; therefore all orders are being processed within the day.

b) After order shipment: You can return your order within 14 calendar days from the day that your order is available for receipt. In this case, a refund will appear back in your account within 7 working days, as long as all necessary conditions for the right of return / replacement apply.

WHY SHOULD I SUBSCRIBE TO Bstudio.gr?
By subscribing to Bstudio.gr, you can save time and take advantage of our subscribers’ special benefits:

  • Fastest shopping experience
  • Access to your previous orders’ history
  • Creation of your personal Wishlist
  • Access to special offers
  • Notifications on new products
  • Multiple delivery addresses management

IS IT NECESSASY TO SUBSCRIBE IN ORDER TO SHOP FROM Bstudio.gr?
It is not necessary, but highly recommended. If you choose to subscribe, you will not have to provide your personal information every time you shop. You can also take advantage of the special benefits mentioned above.

You can subscribe automatically when you complete your first order or by manually clicking “Account” at the top right of the page.

Please note that your personal information will only be used in order to enable you to place your order, to ensure that your order gets to you, as well as to update you on our latest products and special offers. By subscribing, you automatically consent to all of the above. Your personal information remains in our database for as long as you remain a subscriber on Bstudio.gr. We will never provide third parties with your personal information.

I FORGOT MY PASSWORD. WHAT DO I DO NOW?
In case you forget your password, you will automatically be asked to provide your email, so that a new password is sent to you. After you login with the new password, you can change it again with another password of your choice.

In any case, you do not have to create a new account. By creating a new account, you will lose the history of your previous orders and you will be listed in our database as a new subscriber.

HOW WILL I KNOW IF MY ORDER HAS BEEN PLACED?
When you place your order, you will receive an email which will inform you that your order has been registered. This email indicates that your order has reached our system and will be processed as soon as possible.

HOW CAN I CONTACT YOU?
Our mission is to provide you with the best online shopping experience. In case you need to contact us, we will respond immediately in order to answer your questions or help you fix any problem you may have.

You can contact us in the following ways:

By sending us an email at [email protected] (we will respond within 24 hours, in working days)

By liking our Facebook page, where you can inbox message us (we will respond within 24 hours, in working days)

We will be glad to receive your feedback!